For NDIS Participants, Families & Support Coordinators

You have more say in this

than you think.

Who manages your NDIS home modification project is your choice. You can ask questions and demand straight answers. You can change direction if things aren't going the way they should. NDBS makes sure you know that — and feel it.

No obligation. No jargon. Just an honest conversation about your situation.

We work for you — not the builder, not the NDIA

We handle the paperwork — NDIS documentation managed for you

We supervise the build — correctly, compliantly, on time

You can change your BWPM — at any point, we handle the transition

You're not alone

Does any of this sound familiar?

Participants and families come to NDBS at every stage — sometimes at the start, sometimes when things have already gone wrong.

"I don't understand the process and nobody is explaining it clearly."

NDBS translates the NDIS process into plain language and guides you step by step.

"My funding application has been delayed or rejected."

Documentation issues are the most common cause of delays. We know exactly what the NDIA needs.

"The builder has started but things don't look right."

If you have concerns about quality, compliance or progress, you need someone independent to step in.

"The project has stalled and nobody is taking responsibility."

NDBS has the technical authority to move things forward and hold the right parties to account.

"The budget has blown out and I don't understand why."

Every variation must be assessed and approved. We ensure cost increases are justified and documented correctly.

"My project manager isn't communicating and I feel like I have no control."

You have the right to change your BWPM at any time. NDBS can step in — and we handle the transition for you.

What NDBS does for you

Independent oversight from someone entirely on your side.

We are not a builder and we don't profit from construction. Our only interest is the right outcome for you.

1

We explain the process in plain language

From OT assessment to funding approval to construction handover, we walk you through every stage so you're never left wondering what happens next.

2

We prepare and review your NDIS documentation

Funding applications, scope of works, builder quotes — we review everything to make sure it's accurate, compliant, and structured for approval.

3

We supervise your builder independently

We conduct site inspections, review progress against the agreed scope, and ensure construction meets the National Construction Code and AS 1428.1 accessibility standards.

4

We manage disputes and variations

If a builder raises an unexpected cost or makes a change to scope, NDBS assesses it independently and handles the NDIA notification process.

5

We can step into a project that's already in trouble

Whether your project has stalled, your builder has gone quiet, or you're dealing with a dispute — we can step in at any stage.

Something most people don't know

You get to choose who manages your project — and you can change at any time.

The NDIS does not assign a Building Works Project Manager to you. You choose — just like any other NDIS provider. And if you're already in a project with a BWPM who isn't working out, you can switch. Your funding stays exactly the same.

Starting a new project?

Engage NDBS from the beginning. We support your OT's assessment, prepare the NDIS funding submission, and manage the entire construction phase.

Already in a project that's not going well?

Contact us. We'll review the situation and, if you'd like us to take over, we handle the provider switch and all associated paperwork on your behalf.

We handle the switchover for you. You just need to give us the go-ahead. We manage the service agreement transition from start to finish.

What to expect

From first conversation to completed home.

Every project is different, but this is typically how we work with participants and families.

1

Free initial conversation

Tell us what's happening. We listen and give you an honest picture of your options.

2

Project review

We assess your documentation, project status, and any funding or compliance issues.

3

We take over the complexity

From NDIS paperwork to builder supervision, we manage the process. You're kept informed at every stage.

4

Your home, properly done

A fully compliant, correctly documented project — and a home that works for your life.

Common questions

Things participants and families ask us.

Does the NDIS fund the cost of a project manager?

Yes. For home modifications over $30,000, the NDIS funds a registered Building Works Project Manager as part of your Capital Supports budget. This is not an out-of-pocket expense for you.

Yes. We regularly step into projects that are already underway — including those experiencing delays, disputes, compliance concerns, or communication breakdowns.

You have the right to change your BWPM at any time. You won't lose your funding and your project can continue. NDBS handles the service agreement transition on your behalf.

Yes. We work directly with Support Coordinators managing participants through the home modification process. If you're a SC with a client in a complex or troubled project, contact us directly.

Yes. We also support homeowners and families funding modifications privately — through aged care pathways, insurance, or direct engagement. The same independent oversight, applied to any project that deserves it.

[PLACEHOLDER — update when NDIS registration is confirmed]

Tell us what's happening.

Whether you're at the start of the process or in the middle of a difficult project, the first conversation is free and there's no obligation.

Book a Free Consultation

A no-obligation 20-minute call with Nader. Honest conversation, no sales pitch.

Switch Your Building Works Project Manager to NDBS

You have the right to change at any time. We handle the transition — you just give us the go-ahead.

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